The Affect-tag band turned off during a session or during the data recovery phase.
The data is lost.
Before the next session:
- Ensure there is enough battery on both the mobile device and the Affect-tag band
- Restart the application by double clicking the home button and swiping upwards.
- Restart the band by pressing simultaneously on the 2 buttons to turn it off, and once again to turn it on.

Note
The blue LED will blink rapidly the next time the band is paired with the mobile device. This is a normal process to clear the space for the next session.
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During the data recovery phase a band is disconnected.
Make sure all of the bands used during the session are off the participants' wrists and next to the iPad. Tap "Retry" to relaunch the recovery of data. If the recovery freezes again it is possible to "Skip" data recovery. WARNING if "Skip" is tapped ...
The mobile application closes during a session before the data recovery phase.
The data is lost. Before the next session: Ensure there is enough battery on both the mobile device and the Affect-tag band Restart the application by double clicking the home button and swiping upwards. Restart the band by pressing simultaneously on ...
The blue LED on the Affect-tag band blinks rapidly while on the pairing screen.
The last session was not finished properly and the band is clearing the storage to make space for the next session. Wait for the band to stop blinking and then pair the band with the mobile application.
An Affect-tag band appears on the pairing screen but it is not on.
The band was detected while the application was in pairing mode. If not using the band during the following session, only pair the bands that will be used and launch the session. If the band will be used during the next session, restart the ...
During a Session
If there is media associated with this session, follow the protocol for synchronization. More information here: Creating a "Movie Clap" to align media with data During a session there are multiple ways to monitor incoming data. Raw Physiological ...