An Affect-tag band appears on the pairing screen but it is not on.

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• The Affect-tag band doesn't appear on the pairing screen.

  Make sure the Bluetooth is activated on the iPad and that the band is within range. Turn on the band by pressing simultaneously on the 2 buttons. Reset the Bluetooth on the iPad by entering the Settings and toggling the Bluetooth by turning it off ...

• The blue LED on the Affect-tag band blinks rapidly while on the pairing screen.

  The last session was not finished properly and the band is clearing the storage to make space for the next session. Wait for the band to stop blinking and then pair the band with the mobile application.

• The Affect-tag band turned off during a session or during the data recovery phase.

  The data is lost. Before the next session: Ensure there is enough battery on both the mobile device and the Affect-tag band Restart the application by double clicking the home button and swiping upwards. Restart the band by pressing simultaneously on ...

• The Affect-tag band doesn't turn on or vibrates for 2 seconds and then turns off.

  Charge the band for a minimum of 30 minutes and then press simultaneously on the 2 buttons to turn it on. The band is on if it vibrates 3 times upon starting and the blue LED blinks 1 per second.

• Launch a Session on the Mobile Device

  Create a project and verify that it appears on the mobile device. For information on how to create a project, see this post here: Create a Project Verify that the Bluetooth is activated on the mobile device. For troubleshooting, see Acquisition Tools ...