Mobile Application
Why can't I upload data to my project?
If there is a cloud icon with a circle of arrows next to the project name or session on the mobile device, it has not been uploaded yet. If data will not upload try: Log out of your account and log back in. Upload a session by taping the cloud icon ...
The blue LED on the Affect-tag band blinks rapidly while on the pairing screen.
The last session was not finished properly and the band is clearing the storage to make space for the next session. Wait for the band to stop blinking and then pair the band with the mobile application.
The "PAIR" button is not responding.
Wait for the band to stop blinking and then pair the band with the mobile application. If the button is still not responsive, restart the application by double clicking on the home button, swiping upwards, and reopening the app.
An Affect-tag band appears on the pairing screen but it is not on.
The band was detected while the application was in pairing mode. If not using the band during the following session, only pair the bands that will be used and launch the session. If the band will be used during the next session, restart the ...
The mobile application closes during a session before the data recovery phase.
The data is lost. Before the next session: Ensure there is enough battery on both the mobile device and the Affect-tag band Restart the application by double clicking the home button and swiping upwards. Restart the band by pressing simultaneously on ...